Returns & Refund Policy

At Floral Lane Flower Boutique, we are committed to ensuring that every order reaches you fresh and in perfect condition. We take your satisfaction seriously and provide clear guidelines for returns, replacements, cancellations, and refunds.

Payment Security
We do not pass any debit or credit card details to third parties. All payments are processed securely, and your personal and financial information is protected.

Returns & Replacements

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  Returns or replacements are accepted only for items that are damaged, defective, or incorrect.
  
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  All issues must be reported on the same day of delivery.
  
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  Exchanges for damaged items will be delivered free of charge within Dubai.
  
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  Items delivered correctly and in good condition, including all flowers and perishable items, are non-returnable and non-refundable.
  

Cancellations

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  Orders can be canceled before processing or dispatch.
  
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  Once an order has been processed or delivered, cancellations are not permitted.
  
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  To request a cancellation, return, or replacement, contact us immediately via phone at +971 56 445 4911 or email at florallaneuae@gmail.com.
  

Refunds

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  Refunds, when applicable, will be processed only through the original mode of payment.
  
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  The processing time may take 10 to 45 days, depending on the issuing bank of your card.
  

We aim to make the process simple, fair, and transparent, ensuring the best possible experience for all our customers.